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Refund Policy

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Company: IT Technical Solutions LTD
Address: zhk. Sveta Troitsa 334, en. B, fl.7, Sofia Bulgaria 
Website: www.dreamtechmart.com
Email: contact@dreamtechmart.com
VAT No.: BG205424108

1. Overview

This Refund & Return Policy explains how returns, exchanges, and refunds are handled for purchases made through www.dreamtechmart.com (the "Website"). By placing an order, you agree to this policy.

2. Return Eligibility

You may return items within 14 calendar days from the date of delivery, in accordance with EU consumer protection laws.

To be eligible for a return:

  • The item must be unused and in the same condition in which you received it.

  • Original packaging, accessories, and manuals must be included.

  • Proof of purchase is required.

Items that cannot be returned:

  • Gift cards

  • Downloadable or digital items

  • Used or damaged items (unless defective on arrival)

3. Return Process

To initiate a return, contact us at contact@dreamtechmart.com with the following:

  • Order number

  • Reason for return

  • Photos or videos (if item is defective or damaged)

Once your return is approved, we will provide instructions for sending the item back.

Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.

4. Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to your original payment method.

  • Refund processing time: 7–14 business days.

  • All refunds are processed in USD.

Shipping fees are non-refundable, except in cases where we shipped an incorrect or defective item.

5. Exchanges

We replace items only if they are defective, damaged on arrival, or incorrect.

If you need an exchange, contact us at contact@dreamtechmart.com.

6. Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  1. Email us within 72 hours of delivery.

  2. Provide photos or videos clearly showing the issue.

  3. We will arrange a replacement or refund at no extra cost.

7. Cancellations

Orders may be cancelled before shipment. Once an order has been shipped, it cannot be cancelled and must follow the return process.

8. Late or Missing Refunds

If you haven't received your refund:

  • Check your bank account again

  • Contact your credit card provider or bank (processing times vary)

  • If the issue persists, email us at contact@dreamtechmart.com

9. Contact Information

For questions about this Refund & Return Policy, contact us:

IT Technical Solutions LTD
zhk. Sveta Troitsa 334, en. B, fl.7, Sofia Bulgaria 
Email: contact@dreamtechmart.com

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