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Shipping Policy

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Company: IT Technical Solutions LTD
Address: zhk. Sveta Troitsa 334, Sofia Bulgaria
Website: www.dreamtechmart.com
Email: contact@dreamtechmart.com
VAT No.: BG205424108

1. Processing Time

  • All orders are processed within 2–4 business days.

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we experience high order volume, processing times may be extended. In such cases, you will be notified via email.

2. Shipping Rates & Delivery Estimates

Shipping charges and delivery estimates are calculated at checkout. Estimated delivery times by region:

European Union

  • Estimated delivery time: 4–8 business days

United Kingdom

  • Estimated delivery time: 5–9 business days

United States

  • Estimated delivery time: 7–10 business days

Rest of the World

  • Estimated delivery time: 10–20 business days

Delivery delays may occur due to customs clearance, weather conditions, or courier issues.

3. Shipping Confirmation & Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

  • Tracking information may take up to 48 hours to update.

4. Customs, Duties & Taxes

  • IT Technical Solutions LTD is not responsible for any customs fees, duties, or taxes applied to your shipment.

  • All charges imposed after shipping (customs duties, taxes, brokerage fees) are the customer's responsibility.

5. Wrong or Incomplete Address

  • Customers are responsible for providing accurate shipping information.

  • If an order is returned due to an incorrect or incomplete address, the customer may be responsible for reshipping costs.

6. Lost or Damaged Packages

We are not liable for packages lost or damaged during shipping. However, we will assist you in filing a claim with the courier.

To file a claim, please provide:

  • Order number

  • Tracking number

  • Photos of damaged packaging or items (if applicable)

7. International Restrictions

Some products cannot be shipped to certain countries due to legal or courier restrictions. If your destination is not eligible, we will contact you immediately.

8. Contact

For questions about this Shipping Policy or your order, contact us:

IT Technical Solutions LTD
zhk. Sveta Troitsa 334, Sofia Bulgaria
Email: contact@dreamtechmart.com

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